Terms and Conditions

My Promise To You

There is everything explained legally below. No hidden crap or anything dubious. My business revolves around helping people with their music and create friendships with music artists that I help. All of this to say you needn’t worry: I don’t spam. I might email you from time to time with some helpful stuff, maybe even some free stuff, or contests/discounts, etc. Respectful all the way.

What Type Of Info Do We Collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, and communications); comments, feedback, and recommendations.

How We Collect The Information

When you fill out our quote request form or book a call on our website, purchase one of our products or sign up for a free resource we offer, as part of the process, we collect that information you give us such as your personal name, band name, email address and any project information. Your personal information will be used for the specific reasons stated above only.

Why We Collect Such Personal Information

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How We Store, Use, Share and Disclose Your Information

Our company is hosted on the WordPress.com platform. WordPress.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through WordPress.com’s data storage, databases and the general WordPress.com applications. They store your data on secure servers behind a firewall.

Your information will also be gathered by a Facebook Pixel and may be used to build Custom Audiences.

How We Use Your Info To Communicate To You

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.

How We Use Cookies And Tracking Tools

Cookies are implemented in every site built by WordPress. Google Analytics is used for, but not limited to, tracking how many people come to our site and how long they stay on each page.

How You Can Withdraw Your Consent

If you don’t want us to process your data anymore, please contact us at jeremy@duneaudioproductions.com

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Payments and Deposits

A 50% deposit is to be paid before the start of the project. Deposits mark the start of the project in our books. This means that as soon as we receive a deposit, we book some time in our schedule for you, and close this availability for anyone else. This is why deposits are non-refundable, in any case of cancelation.

The remaining balance is to be paid after the end of the project, but before delivery of the final files to the artist.

Revisions

Our revision system is the following:
We use a platform called Mixup.Audio where we post our work, allowing you to stream the mix/master version, compare it to the rough mix/references or demo, and post time-based comments.
Secondly, we are always happy to provide a system to do online revision sessions together. I use a system called Audiomovers ListenTo, so you can stream the HD audio straight from my computer and provide a live feedback on the revisions.
We have a 30 days unlimited free revisions policy. After this, revisions will be performed at an additional hourly rate.

Opening Hours

The studio is officially open Monday to Friday, from 9am to 5pm London time. Not answering outside of these hours cannot be condemned.

Services

Mixing and mastering processes are stages of the audio post-production process which involves subjectivity of the engineer. Therefore, the quality of work can only be judged subjectively. We put all our efforts into completing the best quality work possible on your artistic creation.

Intellectual Property and Sample Use

The artist assures that nothing included in the works handed to us contains any infringement to intellectual property, such as uncleared samples usage. If a complaint, or anything of the matter is issued against the studio, the client/artist will have to compensate the studio to the extent of the prejudice.

Keeping Your Files

We cannot guarantee keeping your files after 6 months after their creation as per confirming to laws, we are not enticed and obliged to do so. We might still conserve files, but we cannot be accused of wrongdoing by not keeping them.